Chat Agent Audit:
Silent Failure Mapping.
I find where your chat agent fails and what to fix first, with evidence and a follow-up check.
You get a detailed report covering every test run, with evidence, causes and a prioritized fix plan.
Functional testing & response evaluation
Completed in 5 business days after access.
Clear for founders.
Ready for engineers.
- Every test run, with evidence, causes and a prioritized fix plan
- Exact conversations, test conditions and expected versus actual behaviour
- Severity, business impact, observed frequency and reproduction status
- Confirmed or suspected causes, with suggested fixes or investigation steps
- Behaviours to preserve, coverage limits, evidence gaps and supporting records
One bounded fix-verification round within 14 calendar days of report delivery.
What your audit includes.
I test the conversations your agent needs to handle, then verify the failures and investigate their causes.
- Single-turn and multi-turn conversation testing across the six quality areas
- Negative testing: unanswerable questions, out-of-scope requests and false premises
- Boundary testing at the edges of your knowledge base and agreed scope
- Consistency testing: the same question repeated and rephrased
- Memory testing across extended conversations
- Manual exploratory testing alongside the scripted suite
- Suspected failures repeated to establish frequency, then labelled reproduced, intermittent or needing investigation
- Test-script errors separated from genuine agent failures
- Causes confirmed where evidence supports it, and clearly labelled as suspected where it does not
Six quality areas.
Your important workflows.
Accuracy & grounding
Correct answers supported by approved documents, sources or tool results.
Relevance & completeness
Answers that address the question and include necessary information.
Conversation memory
Follow-ups, earlier details and user corrections handled correctly.
Instructions & business rules
Required steps, appropriate tone and agreed boundaries.
Difficult inputs
Typos, unclear requests, conflicting details and frustrated users.
Uncertainty & recovery
Useful clarification, admission of missing knowledge and handoff.
Did the action actually happen?
For agents that make bookings or update a CRM, I also check task completion. Verification requires access to the resulting records; missing evidence is reported explicitly.
WHERE ACCESS ALLOWS